Neibauer Dental Care at 20 Berkshire Drive #115 in Stafford, Virginia

Customer Reviews about Neibauer Dental Care

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  First, let me tell you, I absolutely adore Dr. Weld. She does amazing work and appreciate her care. However, the Neibauer staff or call center is HORRIBLE. Before Thanksgiving I began experiencing terrible pain. I had a scheduled appointment about a week away, but after a rough weekend, I called Dr. Weld and she made time to see me. She took xrays but didn't find anything. She recommended me to an Endodontist and prescribed me pain meds. The next morning I called the Endodontist for an appointment. He was departing the country and couldn't see me until the next week. I made the appointment but called Neibauer right back and asked for another referral. The woman who answered the phone said she would call me right back after she talked to the doc. She called me back "we can't provide you a referral until Dr. Weld is in tomorrow. You're just going to have to wait." At that point, I just said thanks for no help and I would figure something out on my own. Within 5 minutes she called back, miraculously, with a few more referrals. Now we're at the day before Thanksgiving, I woke up with a horrible rash. I was allergic to the codeine Dr. Weld prescribed. It just happened that Dr. Weld called my cell while I was in the ER to check on me. No one had told her I called the day before and still needed to see someone. She was quite upset that the staff didn't notify her of the call. She said if I was able after the ER, she would re-arrange her afternoon and have one of her colleagues check me out. I went into the office at 3pm and Dr. Yaqui was able to determine the problem. He recommended a root canal but wouldn't be able to perform it. He gave me new pain meds, grind the tooth down so it wouldn't touch any other teeth while I ate. Thank goodness for him and Dr. Weld or Thanksgiving would have been horrible. Fast forward to the following Monday. The Endodontist called and was able to get me in for an appointment. He was absolutely wonderful. After a week and half, I was no longer in pain. Now I just had to follow-up with my dentist to get the permanent crown. So Tuesday morning, it just happened that Neibauer called my house and spoke to my husband stating that they needed to reschedule my regular cleaning that was scheduled for 8 Dec. He called me at work immediately and told me to call them. I called and a woman answered the phone. I told her I was contacted about rescheduling my cleaning but also needed to see about getting a crown. She said there was no note in the system about rescheduling so the appointment would remain on the 8th. The next day, I had to depart for my mother-in-laws funeral. While at the funeral I received a voicemail from the business manager at Neibauer, Shirley. She wanted to check on me and see if I was able to get the root canal. I had just called their office the day before. I immediately tried to call Shirley back (this was Thursday). I got another woman who said, "Shirley is busy. I'll give her your message and she'll call you back." Friday morning, I still didn't get a call back. I called again. I got the same message, "Shirley is busy, we'll take a message and she'll call you back" 4 more times. Finally, on the following Tuesday, now another week since I called the office the first time, I had had enough. I in the morning, same crap. At 1pm Tuesday afternoon, the woman on the phone gave me the same crap again, at this point I requested that a message be provided to Dr. Weld and I wanted my records transferred immediately. I had to get my crown done for crying out loud. Within 5 minutes of getting off the phone, miraculously, Shirley called me. She said, "I'm so glad you finally called back. Dr. Weld has been asking about how you were and if you were able to see the Endodontist." I about lost my cool. After I threatened to leave the practice, I finally get contacted. Such a mess. Apparently, Neibauer has a call center that doesn't forward messages from patients. 10+ calls over a one week period and only 2 made to the actual office.
  September 21, 2017

  by Maritza Sayle-Walker
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  I received implants, and the dentist that did the service in no longer there, so no one can take corrupt implant out.Because of each dentist has his own tool. What a joke,look elsewhere for quality implant service.
  August 31, 2017

  by ruth eldridge
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  Some of the staff just aren't knowledgeable or people friendly..I've had a number of bad experiences here. One woman said I had to pay extra for fluorine even after I continued telling her that it is covered by my insurance. She became very rude. I called when I got home and they finally admit that it was covered by my insurance. It was just such an inconvenience, especially since they treated me like I didn't know anything.
  March 03, 2017

  by Abriel Maldonado

Opening hours Closed now

Today: 07:00 am — 07:00 pm

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About Neibauer Dental Care in Stafford